Terms & Conditions
Last Updated: 2026-07-10
These Terms & Conditions govern the enrolment of Students in all Programmes and Services provided by the Company. They form part of the agreement between the Company, the Parent and the Student, together with the Registration Form, the Privacy Policy and any Programme Information issued by the Company.
By signing the Registration Form, enrolling a Student, permitting a Student to participate in any Programme or continuing the Student’s enrolment, the Parent and Student acknowledge that they have read, understood and agree to be bound by these Terms & Conditions.
Company Information
Company Name: HAPPYGEMS PTE LD
UEN: 202629071N
Registered Address: 127 West Coast Road, #01-57, West Coast Plaza, Singapore 127371
Email: havefun@happygems.com
Website: happygems.club
1. Definitions
Unless the context otherwise requires:
“Company”, “we”, “our” or “us” means the company identified on the Registration Form.
“Parent” means the parent, legal guardian or any person who has accepted responsibility for the Student and includes every person signing the Registration Form.
“Programme” means any educational, enrichment or care service provided by the Company, including but not limited to student care, tuition, robotics, coding, science, holiday programmes, workshops, camps, competitions, events, assessments and any other service offered by the Company.
“Programme Materials” means all books, worksheets, notes, lesson plans, software, videos, online resources, assessments, activities and any other materials provided by the Company in any format.
“Registration Form” means the Company’s registration form completed by or on behalf of the Parent.
“Services” means all Programmes and related educational, administrative, digital and support services provided by the Company.
“Session” means any lesson, class, workshop, activity, supervised care session, event or other scheduled activity forming part of a Programme.
“Staff” means the Company’s directors, employees, teachers, coaches, instructors, facilitators, student care staff, contractors and authorised representatives.
“Student” means the individual enrolled in one or more Programmes.
“Terms” means these Terms & Conditions as amended from time to time.
2. Application of these Terms
2.1 These Terms apply to every Programme and Service provided by the Company unless otherwise agreed in writing.
2.2 By signing the Registration Form, enrolling a Student, allowing a Student to attend any Programme or continuing the Student’s enrolment, the Parent and Student agree to be bound by these Terms.
2.3 These Terms shall be read together with:
a. the Registration Form;
b. the Company’s Privacy Policy;
c. the Company’s Website Terms;
d. any Programme Information issued by the Company; and
e. any notices or operational policies issued by the Company from time to time.
2.4 If there is any inconsistency between the Registration Form and these Terms, the Registration Form shall prevail only to the extent of that inconsistency.
2.5 The Company may amend these Terms from time to time. Any revised Terms shall apply from the date published on the Company’s website or otherwise notified to Parents. Continued enrolment or continued use of the Company’s Services constitutes acceptance of the revised Terms.
3. Registration and Enrolment
3.1 Every enrolment is subject to acceptance by the Company.
3.2 The Company reserves the right to accept, decline, defer or cancel any enrolment where it reasonably considers it appropriate to do so.
3.3 The Parent warrants that all information provided during registration is complete, accurate and current.
3.4 The Parent shall promptly notify the Company of any material change to:
a. contact details;
b. authorised collection persons;
c. emergency contacts;
d. medical conditions or allergies;
e. learning, behavioural or support requirements; or
f. any other information reasonably relevant to the Student’s participation, wellbeing or safety.
3.5 The Company may suspend or terminate enrolment where information provided is materially inaccurate, misleading or incomplete.
3.6 Placement into any Programme, group or Session shall be determined solely by the Company, taking into account factors including age, ability, educational suitability, staffing, class size and operational requirements.
3.7 The Company does not guarantee that a Student will remain with any particular teacher, coach, facilitator, student care staff member, class, group, timetable or location.
4. Fees and Payment
4.1 The Parent shall pay all fees applicable to the Student’s enrolment, including Registration Fees, Deposits, Programme Fees, Tuition Fees, Student Care Fees, Material Fees and any other fees applicable to the relevant Programme.
4.2 Unless otherwise stated on the Registration Form or invoice, all fees shall be paid in advance by the due date specified by the Company.
4.3 Registration Fees and Material Fees are administrative charges and are non-refundable and non-transferable unless otherwise required by law.
4.4 All fees are payable regardless of whether the Student attends every Session, except where these Terms or the applicable Programme Information expressly provide otherwise.
4.5 If any fees remain unpaid after the due date, the Company may, without further notice:
a. suspend the Student’s participation in one or more Programmes;
b. suspend access to online platforms or digital services;
c. release the Student’s place in any Programme;
d. refuse future enrolments; and
e. recover any outstanding amounts.
4.6 The Company may apply any Deposit held towards outstanding fees or other monies owing by the Parent.
4.7 All fees are exclusive of Goods and Services Tax (GST), unless expressly stated otherwise.
4.8 The Company may revise its fees from time to time. Revised fees shall apply only after reasonable notice has been given.
5. Deposits
5.1 Where a Deposit is payable, it is held as security for the Parent’s obligations under these Terms.
5.2 The Deposit is not payment for future Programme Fees unless expressly applied by the Company.
5.3 Subject to Clause 6, the Deposit will be refunded after the Student’s withdrawal provided that:
a. the required notice of withdrawal has been given;
b. all outstanding fees and other monies owing to the Company have been paid;
c. all Company property required to be returned has been returned; and
d. all obligations under these Terms have been satisfied.
5.4 The Company may deduct from the Deposit any unpaid fees, charges or other monies properly owing before refunding the remaining balance.
6. Withdrawals and Refunds
6.1 A Parent wishing to withdraw a Student from a Programme must submit written notice to the Company.
6.2 The applicable notice period, withdrawal requirements and refund arrangements for each Programme shall be those specified in the Registration Form or the applicable Programme Information.
6.3 The notice period commences on the date the Company receives the written notice.
6.4 The Student shall remain enrolled during the applicable notice period unless otherwise agreed by the Company in writing, and all fees applicable during that period remain payable.
6.5 Registration Fees, Material Fees and other administrative fees are non-refundable unless otherwise required by law.
6.6 Any refund of Programme Fees shall be calculated in accordance with the applicable withdrawal arrangements for the relevant Programme after deducting any outstanding fees or other monies owing to the Company.
6.7 Where a Student withdraws from one Programme but remains enrolled in another Programme, these Terms shall continue to apply to the remaining Programme(s).
7. General Programme Delivery
7.1 The Company may, where reasonably necessary:
a. change the timing or schedule of any Programme or Session;
b. change the venue or classroom;
c. transfer a Student between groups;
d. change any member of Staff;
e. change the mode of delivery between in-person, online or blended learning; or
f. make any other reasonable operational changes necessary for the safe and effective delivery of the Programme.
7.2 The Company will use reasonable efforts to provide advance notice of material changes where practicable.
7.3 The Company does not guarantee that a Student will remain:
a. with any particular member of Staff;
b. in any particular group;
c. at any particular location;
d. on any particular timetable; or
e. with any particular Students.
7.4 The Company may suspend, postpone, reschedule or cancel any Programme or Session due to operational requirements, insufficient enrolment, safety considerations, public health requirements or circumstances beyond its reasonable control.
7.5 Where the Company is unable to provide a Programme or Session, it may determine the appropriate remedy, including rescheduling, replacement, credit or refund, having regard to the nature of the relevant Programme.
8. Student Care Programmes
8.1 This Section applies only to Students enrolled in Student Care Programmes.
8.2 Student Care Programmes provide supervised care, educational support and enrichment during the Programme’s operating hours.
8.3 Parents shall ensure that the Student is signed in and collected in accordance with the Company’s authorised collection procedures.
8.4 The Company may refuse to release a Student to any person whom it does not reasonably believe to be authorised or where doing so may compromise the Student’s safety or welfare.
8.5 Parents shall notify the Company as soon as reasonably practicable if a Student will be absent from Student Care.
8.6 Student Care fees reserve a place for the Student within the Programme and are not based solely upon attendance. Unless expressly stated otherwise in the applicable Programme Information, absences do not entitle the Student to replacement days, credits or refunds.
8.7 Where Student Care includes homework supervision, reading support or enrichment activities, the Company will exercise reasonable efforts to provide such support but does not guarantee the completion of homework or any particular educational outcome.
8.8 Parents shall provide the Company with all information reasonably necessary for the Student’s health, wellbeing and safety whilst participating in Student Care.
9. Learning and Enrichment Programmes
9.1 This Section applies to all Programmes other than Student Care, including tuition, robotics, coding, science, workshops, holiday programmes, competitions and other enrichment activities.
9.2 Students are expected to attend Sessions punctually and participate appropriately in Programme activities.
9.3 Parents should notify the Company if the Student is unable to attend a scheduled Session.
9.4 Attendance, absence, replacement sessions, make-up lessons, online alternatives, refunds and credits shall be governed by the applicable Programme Information for the relevant Programme.
9.5 Unless expressly provided in the applicable Programme Information, a Student who is absent from a Session is not entitled to a replacement Session, refund, credit or reduction of fees.
9.6 Programme Materials may be provided for missed Sessions where the Company considers it appropriate.
10. Student Conduct
10.1 Students shall behave respectfully towards Staff, other Students and visitors at all times.
10.2 Parents shall support the Company’s reasonable policies and cooperate with Staff in matters relating to the Student’s participation, wellbeing and education.
10.3 Students shall:
a. comply with reasonable instructions given by Staff;
b. behave in a manner that does not disrupt Programmes;
c. treat Company property and the property of others with reasonable care;
d. use equipment and facilities safely; and
e. refrain from behaviour that may endanger themselves or others.
10.4 Parents shall promptly collect a Student if requested by the Company due to illness, injury, behavioural concerns or any other circumstance where the Company reasonably considers that continued participation is not appropriate.
10.5 The Company may temporarily remove a Student from a Session or Programme where reasonably necessary to maintain safety, order or the effective operation of the Programme.
10.6 Persistent or serious breaches of this Clause may result in suspension or termination under Clause 14.
11. Intellectual Property
11.1 All Intellectual Property Rights in the Company’s Programmes, Programme Materials, curriculum, lesson plans, teaching methodologies, systems, software, online resources, publications, videos, assessments, activities, websites, logos, trade marks and all other materials remain the exclusive property of the Company or its licensors.
11.2 Subject to these Terms, the Company grants the Student a limited, revocable, non-exclusive and non-transferable licence to use the Programme Materials solely for the Student’s personal educational purposes during enrolment.
11.3 Except with the Company’s prior written consent, the Parent and Student shall not:
a. copy, reproduce, modify or adapt any Programme Materials;
b. distribute, publish, upload or share any Programme Materials with any third party;
c. sell, licence or otherwise commercially exploit any Programme Materials;
d. record, photograph or film any Session where such recording reproduces or discloses the Company’s Programme Materials, teaching methods or proprietary information;
e. remove any copyright, trade mark or proprietary notices; or
f. use the Company’s Intellectual Property for any commercial purpose.
11.4 Access to digital Programme Materials may be suspended or withdrawn when the Student ceases to be enrolled in the relevant Programme.
11.5 The Parent and Student acknowledge that the Company’s Programmes, curriculum, teaching methodologies, systems and Programme Materials are proprietary and confidential.
11.6 To the extent that any Intellectual Property Rights arise in any project, design, software, invention, presentation, written work, audio-visual work or other material created by the Student during or in connection with a Programme that incorporates, derives from or is based upon the Company’s curriculum, Programme Materials, teaching methodologies or Intellectual Property, the Parent and Student irrevocably assign, and agree to assign, all such Intellectual Property Rights to the Company upon creation.
11.7 The Company may use, reproduce, modify, publish, commercialise, licence and otherwise exploit any Intellectual Property assigned under Clause 11.6 without further consent or payment.
11.8 Nothing in these Terms transfers ownership of any Intellectual Property Rights belonging to the Company to the Parent or Student.
12. Privacy, Communications and Media
12.1 The Company collects, uses, stores and discloses Personal Data in accordance with its Privacy Policy.
12.2 The Parent confirms that they have authority to provide the Student’s Personal Data to the Company.
12.3 The Company may communicate with Parents using email, telephone, SMS, WhatsApp, Atlas, parent portals or other reasonable communication channels regarding the Student’s enrolment, participation, welfare and other administrative matters.
12.4 Subject to applicable law, the Company may photograph, film or record Students during Programmes for educational, administrative, training, security and promotional purposes.
12.5 The Company may publish photographs, videos, Student achievements, competition results and examples of Student work in newsletters, brochures, websites, social media, presentations and other promotional materials.
12.6 Parents who do not wish their Student to appear in promotional material shall notify the Company in writing. The Company will use reasonable efforts to honour such requests for future publications but cannot withdraw material already published.
13. Suspension and Termination
13.1 The Company may suspend or terminate a Student’s enrolment immediately where the Parent or Student:
a. breaches these Terms;
b. fails to pay fees when due;
c. provides false or misleading information;
d. engages in abusive, threatening, intimidating or inappropriate behaviour towards Staff, Students or other parents;
e. deliberately damages Company property;
f. repeatedly disrupts Programmes;
g. infringes the Company’s Intellectual Property Rights; or
h. otherwise acts in a manner that the Company reasonably considers detrimental to the safety, welfare, reputation or operation of the Company.
13.2 Before terminating enrolment, the Company may, but is not obliged to:
a. issue a warning;
b. impose reasonable conditions upon continued enrolment;
c. temporarily suspend participation; or
d. require a meeting with the Parent.
13.3 Suspension or termination shall not affect any accrued rights or obligations, including the Parent’s obligation to pay any outstanding fees or other monies owing to the Company.
14. Health, Safety and Liability
14.1 The Company will exercise reasonable care and skill in providing its Programmes and Services.
14.2 Parents shall provide the Company with all information reasonably necessary concerning the Student’s medical conditions, allergies, behavioural concerns, dietary requirements, medications or other matters relevant to the Student’s participation, wellbeing or safety.
14.3 In the event of illness, injury or other emergency affecting the Student, the Company may take such action as it reasonably considers necessary, including contacting emergency services or arranging appropriate medical treatment where the Parent or emergency contact cannot be contacted in sufficient time.
14.4 Parents remain responsible for ensuring that the Company’s records relating to the Student are accurate and kept up to date.
14.5 Participation in educational, enrichment, recreational and student care activities involves inherent risks. Parents acknowledge and accept such risks, subject always to the Company’s duty to exercise reasonable care.
14.6 To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential or special loss or damage arising from participation in any Programme or use of the Services.
14.7 Nothing in these Terms excludes or limits any liability which cannot lawfully be excluded or limited under applicable law.
14.8 Except to the extent caused by the Company’s negligence, the Company shall not be responsible for the loss of or damage to personal belongings brought onto its premises or Programmes.
15. General
15.1 These Terms, together with the Registration Form, the Privacy Policy and the applicable Programme Information, constitute the entire agreement between the parties relating to the Student’s enrolment.
15.2 If any provision of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
15.3 The Company’s failure to enforce any provision of these Terms shall not constitute a waiver of its rights.
15.4 The Parent may not assign or transfer any rights or obligations under these Terms without the Company’s prior written consent.
15.5 A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any provision of these Terms.
15.6 These Terms shall be governed by the laws of the Republic of Singapore.
15.7 The parties irrevocably submit to the exclusive jurisdiction of the courts of the Republic of Singapore.